REFUND & CANCELLATION POLICY

(Short-Term & Mid-Term Stays)

Effective Date: January 1, 2026

This Refund & Cancellation Policy (“Policy”) applies to all reservations booked through this website and forms part of the binding agreement between the Guest (“Guest”) and the Host (“Host”).

By completing a reservation, Guest acknowledges and agrees to this Policy.

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1. Definitions

• Short-Term Stay: Reservations fewer than 28 consecutive nights
• Mid-Term Stay: Reservations of 28 nights or longer
• Check-In Date: The scheduled arrival date shown on the reservation
• Prepayment: Any amount paid prior to check-in, including nightly charges, deposits, and required fees (excluding refundable security deposits unless otherwise stated)

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2. Minimum Cancellation Requirement (All Stays)

All reservations are subject to a minimum 30-day cancellation notice.

This policy is intentionally structured to reflect the advance commitment required to reserve furnished accommodations.

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3. Guest-Initiated Cancellation — Before Check-In

3.1 Cancellation 30 Days or More Before Check-In

If the Guest cancels 30 days or more prior to the scheduled check-in date:

• Guest will receive a refund of all prepaid lodging charges
• A $50 administrative cancellation fee will be deducted
• Any non-refundable third-party processing fees are excluded from refunds where applicable

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3.2 Cancellation Fewer Than 30 Days Before Check-In

If the Guest cancels fewer than 30 days before check-in:

• No refund of prepaid lodging charges will be issued
• Cleaning fees may be refunded only if the stay is rebooked at Host’s discretion
• This applies to both short-term and mid-term reservations

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4. No-Show Policy

If the Guest fails to arrive on the scheduled check-in date without prior written notice:

• The reservation is considered a no-show
• All prepaid amounts are forfeited
• The reservation will be canceled immediately
• Host has no obligation to rebook or refund

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5. Guest-Initiated Cancellation — After Check-In (Early Termination)

5.1 Short-Term Stays

For short-term reservations, no refunds are issued once check-in has occurred, including for early departure.

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5.2 Mid-Term Stays (28+ Nights)

For mid-term reservations:

• Guest remains financially responsible for:
  • The first 30 nights, and
  • Any additional nights required under the booking terms
• No refunds are provided for early termination unless:
  • The Accommodation is successfully rebooked for the vacated period (at Host’s sole discretion), or
  • Refund is required by law

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6. Military Termination Exception

Guests who are active members of the United States Armed Forces may be eligible for a prorated refund if early termination is required due to official military orders.

• Guest must provide valid written documentation
• Refund eligibility is governed by applicable law and the Military Termination Clause in the Rental Agreement
• Administrative fees and documented costs may still apply

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7. Extenuating Circumstances

In rare cases, Guests may request an exception due to extenuating circumstances, including but not limited to:

• Natural disasters
• Government travel restrictions
• Serious medical emergencies
• Death of an immediate family member

Review Process

• Requests must be submitted in writing
• Supporting documentation may be required
• Approval is at Host’s sole discretion unless otherwise required by law

Approval of an exception does not create a precedent for future reservations.

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8. Refund Method & Processing Time

• Approved refunds are issued to the original method of payment
• Refunds are processed within 7–10 business days of approval
• Financial institutions may require additional time to post funds
• Currency exchange or processing fees are non-refundable

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9. Non-Refundable Items

Unless required by law, the following are non-refundable:

• Cancellation fees
• Payment processing fees
• Monthly General Liability Insurance payment (for Mid-Term Guests only)
• Damage or rule-violation charges
• Costs associated with excessive cleaning, repairs, or replacements
• Nightly charges forfeited under this Policy

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10. Travel Insurance Recommendation

Guests are strongly encouraged to purchase travel insurance that covers:

• Trip cancellation
• Early departure
• Medical emergencies
• Employment or military relocation

Lack of insurance does not modify this Policy.

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11. Policy Enforcement & Modifications

• This Policy applies to the version accepted at the time of booking
• Host may modify this Policy for future reservations only
• Waiver of enforcement in one instance does not constitute a waiver in others

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12. Acknowledgment

By completing a reservation, Guest acknowledges that they:

• Have read and understood this Refund & Cancellation Policy
• Accept the financial obligations outlined herein
• Understand that cancellations within 30 days of check-in are non-refundable

Guest will be prompted to check the box to acknowledge the statement below before completing a booking:

☐ I understand and agree to the Refund & Cancellation Policy, including the 30-day minimum cancellation requirement and non-refundability for late cancellations.